Refund Policy

This Refund Policy applies to paid plans of Cloord Publisher (the "Service"), operated by Cloord ("we", "us"). It forms part of our Terms & Conditions.

The 24-hour refund window

• The 24 hours are counted from the time your payment was successfully completed.
• The refund is the amount you paid, less the fees charged by the payment gateway for processing the payment and any taxes that cannot be recovered.
• When the refund is issued, your plan is cancelled and your account returns to the Free plan.

No refunds after 24 hours

Your paid plan — and the extra pages that come with it — starts as soon as your payment is completed. After 24 hours from payment, the amount paid is not refundable, including for unused time or unused pages.

If you no longer need a paid plan after this window, you can choose not to renew it. You keep access to your paid plan until the end of the period you paid for.

Renewals

Paid plans (Pro and Unlimited) are yearly. Each payment — including a renewal payment — has its own 24-hour refund window under the rules above.

Free plan

The Free plan costs nothing, so there is nothing to refund.

How to request a refund

1. Contact us through cloord.com/contact-us within 24 hours of your payment.
2. Include the email address of your Cloord Publisher account and the payment or transaction reference.
3. We will confirm the cancellation and the refund amount.

Refunds are sent to the original payment method. How long the money takes to appear depends on your bank or payment provider.

What happens to your books

Your books stay in your account after a refund. If you have more pages than the Free plan allows, your existing books remain safe and readable; to add new pages, delete pages you no longer need or choose a paid plan again.

Exceptions

We may refuse a refund where we find fraud, abuse of this policy, or a breach of our Terms & Conditions. Nothing in this policy limits any rights you have under applicable consumer protection law in India.

Contact

Questions about this policy? Reach us at cloord.com/contact-us.